Hi there, tc2.
If you're still getting the same result after going through the troubleshooting steps provided by my colleague, AbegailS, I recommend reaching out to our Customer Care Support. They have the tools to securely access your account and conduct screen-sharing to help you achieve a timely resolution.
To reach them:
- Go to this link: Contact Us.
- Select QuickBooks for Mac for the product and then Continue.
- Enter a description or a keyword for your concern, then click Continue.
- Choose how to connect with our support team.
- Chat - with a live support.
- Callback - request a priority callback.
This should lead you to the right direction to address your concern today.
Let me know how it goes by leaving a comment below. I'll be around if you need me. Have a wonderful day!
