Hi there, @tc2.
Let's get your QuickBooks working fine again so you can continue your task.
I'll elaborate how you can uninstall and reinstall the program as what @Fiat Lux - ASIA instructed.
QuickBooks Desktop for Mac releases updates to improve the program functionality. You can fix the issue by uninstalling and reinstalling it. Before we start, you need to make sure the system is updated to its latest release.
In case you're using the CD to install the product, make sure you have it handy along with your license numbers.
Once ready, follow these steps to uninstall:
- Close QuickBooks.
- Go to the Finder menu.
- Select Go Applications.
- Drag the QuickBooks icon to the Trash.
- Reinstall the latest version.
After that, reinstall the latest version. Here's how:
- Go to QuickBooks Product Updates.
- Select your QuickBooks Desktop version.
- Click Download to download the installer file to your computer.
- Double-click the downloaded .dmg file.
- Drag the QuickBooks Desktop icon to the Applications folder to install. Then, restore your company file in QuickBooks.
You can verify the update by pressing the Cmd+1.
If the issue persists after performing the steps above, you can do a clean install. This refreshes QuickBooks with the installation files that were left behind during the re-installation process. For the detailed steps, kindly refer to this article: Reinstall QuickBooks for Mac using clean install.
Please let me know how it goes. I'll be around to help if you have any other concerns. Have a good one.
