Let's try turning on the QuickBooks labs feature on an incognito window,  kaz-familyaccoun.

There are times that an issue like this occurs when the system encounter a browser-related concerns. We can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, we can go back to a regular browser and clear its cache. We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

If you have other concerns, feel free to visit our Help Articles page.

Let me know how these steps work on your end. Keep safe!

Hi, thanks for trying to help but I'm still only seeing the following options in QuickBooks Labs:

QuickBooks Themes

Tags

Turn on community reports

Let's resolve the error you're having to import your custom form style successfully, @kaz-familyaccoun. 

If you still don’t have the option to turn on Import Styles after clearing your browser’s cache, I suggest reaching out to our Customer Support. They can isolate this issue you’re having in a secure environment and help you in resolving it.

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support. 

See this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Here's also a guide to help you with importing and designing your custom form style: Import custom form styles for invoices or estimates.

Let me know if you still need further help with your custom form style and or anything else, by leaving a reply below. Take care and have a great rest of the day!

After reaching out to Quickbooks support, it looks like the feature has been removed. So annoyed!

Now we are stuck with crappy pre-made QB templates!

Hopefully they implement some new templates or some functionality to allow users to upload their own (either in-built or via plugin app).

Oh nooooooo.  This is the answer I was dreading.  I agree - they need to improves those templates then!!