Let's resolve the error you're having to import your custom form style successfully, @kaz-familyaccoun.
If you still don’t have the option to turn on Import Styles after clearing your browser’s cache, I suggest reaching out to our Customer Support. They can isolate this issue you’re having in a secure environment and help you in resolving it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
See this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Here's also a guide to help you with importing and designing your custom form style: Import custom form styles for invoices or estimates.
Let me know if you still need further help with your custom form style and or anything else, by leaving a reply below. Take care and have a great rest of the day!
