bdavis13
Level 2

Install

We were told something similar. We were confused at first, and thought they were talking about Quickbooks Cloud as we are "land-based" and have our company file hosted on a server on-site. We called back and got someone else that seemed to didn't know our company's name, even though the correct phone number was provided. Then proceeded to tell us that they would have to remote in and do something, but didn't say what exactly they needed to do to fix the issue.

smbrooks1
Level 2

Install

Thank you, danm1901. I have sent the info to our IT department. Fingers crossed that it works.

bdavis13
Level 2

Install

Just realized replies are not working as intended here. I'm replying to specific entries, but they don't appear as such to me so I apologize.

danm1901
Level 3

Install

This QB Community Website is about the worse thing I've seen in my 37 years of IT!

 

I think using this forum has been more frustrating than the update patch last Friday.  

danm1901
Level 3

Install

It will work....

 

I had one PC come back with the problem so far, quick fix applied to get them back up and running. 

 

It's definitely not a permanent fix.... get on the list for updates regarding investigation INV-129564

CDC_KTC
Level 2

Install

Your answers MIGHT be in this article: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-roll-back-of-release/01/1567977...

 

R15_69 - R15_71 might be the issue. Supposedly R15_58 doesnt have that issue.

lkuhn1
Level 1

Install

I am having the same issue as many others, just called the help desk and was told there was no issues.  Can you please provide an update here on inv-129564?  

bdavis13
Level 2

Install

I had three of the four come back with the issue today. Since I reinstalled Quickbooks on the three, the repair through the Control Panel takes less than 10 minutes and a quick reboot. After that, they were back up and running. Has to be something on the local computer side, and unfortunately I can't download the previous version of Quickbooks before the last update.

danm1901
Level 3

Install

Yes, I had a few come back today too. A simple repair and restart gets them running.

 

I'm going to turn off Automatic updates for now...

EduardA
QuickBooks Team

Install

I highly recommend calling in our Live Support, as they can provide case updates using their tools, @lkuhn1.

 

Here’s how to contact them:

 

  1. Open your QuickBooks account.
  2. Go to the Help button.
  3. Click the Contact Us button, then type your issue in the What can we help you with? box.
  4. Once done, click Continue.
  5. Choose the How you would like to connect with us option.

 

Before reaching out, please refer to this article for the availability hours of our Desktop support: Get help with QuickBooks products and services.

 

If you have any other questions, feel free to return to the Community space.

lkuhn1
Level 1

Install

Just downloaded the latest update released and this appear to be running smoothly!

bdavis13
Level 2

Install

A manager just sent me the link to the update, and I've downloaded it as well. I'm going to download it ASAP, and I'll report back.

danm1901
Level 3

Install

It looks like the update just rolls you back to R59_27???

 

So, I'm not sure it's really a fix? Just a roll back... so your temp fix won't keep breaking, like mine was doing.

 

 

cja1910
Level 2

Install

This issue is completely bringing my company to a crawl. Any fixes yet? I've completed all of the recommended steps above, took two hours this morning to do it and am still in the same boat. 

Jayson_E
QuickBooks Team

Install

Thank you for taking the time to follow the recommended resolutions above to help address the latency issue you're encountering in QuickBooks Desktop (QBDT), cja1910.

 

We recommend updating your QBDT version to the latest release to help fix the performance issue you're currently experiencing.

 

However, if the issue persists even after updating to the latest version of QBDT, we suggest reaching out to our Live Support team. They have access to advanced diagnostic tools and can provide personalized, real-time assistance to investigate further and resolve ongoing performance problems.

 

For more details about their support hours, please refer to the article Get help with QuickBooks products and services.

 

Feel free to reply below if there’s anything else we can assist you with.

BrianHFASPS
Level 1

Install

It seems like an update released 8/5/2025 fixed the problem introduced by the release from 7/25/2025. Our performance has improved with this latest update.

bdavis13
Level 2

Install

We also had no problems with the latest update so far using the update option within Quickbooks. Be sure to not open your company file when opening Quickbooks to avoid the slow down, and head straight for the "Help" -> "Update Quickbooks Desktop" option, and check the "Reset Update" option.

smbrooks1
Level 2

Install

Is there a separate thread for Desktop Enterprise?

CDC_KTC
Level 2

Install

This thread relates to, if not is exclusively about, enterprise. ive posted alot here and my issue was with enterprise 24, which the latest version (r15_73) fixed.