We were told something similar. We were confused at first, and thought they were talking about Quickbooks Cloud as we are "land-based" and have our company file hosted on a server on-site. We called back and got someone else that seemed to didn't know our company's name, even though the correct phone number was provided. Then proceeded to tell us that they would have to remote in and do something, but didn't say what exactly they needed to do to fix the issue.