Same here. 

I am having the same issue.

Same!

I understand your concerns about the delay in payroll deposits, and I recognize the importance of timely deposits for you and your staff, Skyball, Kristie, Dee, and Tammy.

Since you’re direct deposits are still showing as scheduled, I recommend reaching out to our Payroll Live Support team. They have the tools to investigate why the deposits haven’t been processed. Also, they can guide you through the next steps to ensure the matter is resolved promptly.

Here’s how to contact them:

1. In the upper right corner, select the Help icon.
2. Go to the Search tab and click Contact Us.
3. Type your concerns and hit Continue.
4. Choose a way to connect with us.

To ensure timely assistance, please refer to our support hours.

If you have additional concerns, feel free to leave a comment below.

Same with all my employees across 2 accounts. no one got paid today 

Same with all our employees. no one got paid today across 2 accounts

Good morning, @sayrevillepayroll. 

I appreciate you chiming in on this thread and expressing your concerns as well. 

The reason why this is occurring is due to QBO Payroll having planned system maintenance. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time. 

If you have any other questions or concerns, don't hesitate to reach back out. Have a wonderful day! 

And I am unable to speak to anyone at QB... No  on line chat   & No one calling me back

Yes we are having the same issue.

We were not made aware of this outage in advance. The only scheduled maintenance communicated by QuickBooks is not until August 30th at 8:00 AM, so today’s disruption feels both unexpected and unacceptable.

Our employees are panicking because their automatic payments will not clear their bank accounts today. This has already led to threats of not reporting to work, which directly impacts our ability to operate and fulfill jobs. In addition, employees are holding us responsible for any penalties or fees they may incur from missed or delayed payments.

This is not simply an inconvenience—it’s a serious financial and operational risk to our business. We need immediate clarity on:

1. When a fix will be implemented today.

2. What options we have in the meantime to ensure employees are paid.

3. Whether QuickBooks intends to compensate businesses for losses caused by this outage.

QuickBooks Payroll is a service we rely on to ensure trust and stability for our workforce. This situation undermines both. We urge QuickBooks to provide timely, transparent updates and solutions.

Hey there, @Kristie6040. 

Depending on the time of day and time zone you're in, can determine why you're not able to get in touch with our Customer Support Team. 

Our QuickBooks Online Payroll support hours are as follows: 

• Core - Monday to Friday, 6AM to 6PM PT
• Premium, Elite - Monday to Friday, 5AM to 7PM PT, Saturday to Sunday, 6AM to 3PM PT

Review this guide for more details about contacting our Customer Support Team. 

I hope this helps answer your question. I'm only a post away if you need me again! 

Hi

The system mainentance isn't scheduled until 8/30/2029? 

QuickBooks Online Payroll - Planned System Mainentance

Having the same issue.  

We are also having the same issue and got no warning about their "Planned System Maintenance." I want the same questions answered someone else asked. When will it be fixed, why were we not informed in advance, and are they planning to compensate for losses. Somehow, their evasiveness in answers thus far probably says it all, since they are avoiding giving actual answers. They won't even join chats, and something tells me they won't return calls when that opens in 90 minutes. QuickBooks majorly dropped the ball on this one. And on a long holiday weekend no less. Probably should have waited until after banks closed today for "system maintenance."

Same issue. And right before a long weekend 

Same issue. Getting messages from my team 

I appreciate all of you taking the time to reach out to the QuickBooks Community for this concern. 

Our Payroll Team has confirmed that payroll will be processed today and funds will be deposited. Some users may experience a delay in receiving notifications confirming successful payroll processing.

Please rest assured that the issue has been resolved, and payroll will be completed by this afternoon. We truly appreciate your patience and understanding during this maintenance.

For more information about this concern, please review our Status page: 

• QuickBooks Status

Don't hesitate to reach out if you have any additional questions or concerns. Take care! 

Why when I called customer support did message say a 45-60 minute hold and it’s been OVER 2 hours so not only did our employees not get paid. we weren’t notified and now you just don’t answer the phone!  WHEN WILL PAYCHECKS BE DEPOSITED?  And who is paying any overdraft charges our employees get?  You all???

Been on hold over 2 hours so guess just not going to answer