Hey there, @Kristie6040. 

Depending on the time of day and time zone you're in, can determine why you're not able to get in touch with our Customer Support Team. 

Our QuickBooks Online Payroll support hours are as follows: 

• Core - Monday to Friday, 6AM to 6PM PT
• Premium, Elite - Monday to Friday, 5AM to 7PM PT, Saturday to Sunday, 6AM to 3PM PT

Review this guide for more details about contacting our Customer Support Team. 

I hope this helps answer your question. I'm only a post away if you need me again!