@GlinetteC This is an ongoing issue that Quicken claims to be working diligently to resolve. Removing and adding the account back won't help!

How diligent are they when this has been going on the well over a month? If they are diligent, then they are definitely not skilled.

It's so frustrating that they keep saying they are diligently working on this.  I wonder if it's really an issue with a contract with Venmo? It doesn't seem possible engineers wouldn't be able to solve this for over a month.

Agreed. I first reported this almost two months ago. So frustrating. 

I found this thread after contacting Quickbooks about this issue myself. They say that I need to contact Venmo, but I'm reading here that Venmo is saying to contact Quickbooks. Clearly no one knows what is going on. So frustrating.

Hi, @userpetcare2701.

I understand your concern and the situation you're facing. It can be quite challenging when you receive conflicting information from different sources, such as Quickbooks and Venmo. 

While our engineer is still working on the issue, we could use my colleague's (@GlinetteC) alternative way to get past this.

Please try accessing your bank's website and logging into your account from there. If you are able to successfully log in, kindly return to our product and update the account credentials accordingly.

If you can log in but continue to encounter the error, please let me know if you are using the correct instance of Venmo when attempting to add an account. 

Here's how:

1. After logging into your online banking website, copy the URL displayed at the top of the screen.
2. Paste the URL into QuickBooks Online (QBO) on the Add Account screen.
3. Additionally, please be aware that browser password managers sometimes store outdated passwords, which can result in an invalid login credential error (error 103). To avoid this, please manually enter the password and ensure that any password manager does not automatically fill in these fields.

If the issue persists, I suggest reaching out to our live support team. They can add your company to the list of affected users and provide you with updates on the progress of the resolution.

If the previous steps do not resolve the issue, you can manually import your Venmo transactions into QBO for the time being. Once imported, you can categorize them under the appropriate account within QBO.

I'd like to add this future article if you would like to know how to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Please keep in mind that our forum page and this thread are both open for any additional questions or concerns. Take care always!

@AldritchM Please read this thread before responding. Your message is nonsense. Please explain how this would possibly "work around" an issue on the backend with Quickbooks talking to Venmo.

Agreed. The response is nonsense. I've been dealing with this problem now for almost two months and it is unacceptable. I will switch to a different software if this is not resolved soon. It has nothing to do with Venmo.

Same exact problems for me as well

The most frustrating part is that this is clearly not a glitch and most likely a problem with the QB/Venmo relationship.  The monitors of these posts keep re-posting the same "solution" when it clearly doesn't help.  They refer you to the support team who tells you the engineers are working on it (malarkey). Support says you are on a "list".  Management doesn't follow up when they know this is a long-term, serious problem. They could use the "list" to communicate! Horrible customer service!!!!!!

Hi there, @mike142.

We understand how important it is for you to be able to connect with Venmo and download your transactions efficiently, but at this moment this is still under investigation (INV-93253).

We are working to determine the cause of this issue and will send you an update through email as soon as we get a solution.

You can contact our support team for them to be able to add you as one of the affected users and be notified via email.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

Additionally, you can check out these articles to learn how to Set up bank rules to categorize online banking transactions in QuickBooks Online and Categorize online bank transactions in QuickBooks Online

Please don't hesitate to reach out if you have any other questions or concerns. Keep safe.

I am having the same issue. I spoke with customer support yesterday and they said it was an issue they were currently working on and expected to have it resolved within hours. it is still not fixed. 

tried the incognito window, tried manually entering log in info, tried clearing cache. 

it is the same error 103. 

I have three bank accounts linked to my qbo, and 2 of them currently don't sync properly (I gave up years ago on paypal and download those transactions manually) it is beyond frustrating that I may have to do that for venmo as well...tho I am waiting hoping for resolution and don't want to create a bunch of double transactions. 

Ha ha, within hours! Judging by this thread, they've been working diligently for six weeks and haven't made any progress.

I've been having conversations with Venmo through email for about 2 months now regarding this issue as well.  Strangely, it randomly connected and downloaded transactions just 3 weeks ago but has failed to sync since then.  I just got an email today from their customer support team and they said that this feature is not supported and even more strange stated that it has never been supported.......Well, I've been syncing just fine for the 8-9 months prior to the issue.

Anyone get any updates on this?

I can provide you with information about the error 103 that you're encountering with Venmo, @MBF. 

Our team is still working to identify the cause of the issue you're experiencing with Venmo. We want to assure you that we are doing our best to provide a solution as soon as possible. I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 93253.

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's Talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

While we're still working on a fix, you can manually add your bank transactions through the WebConnect process. Here's more information about downloading the transactions from the bank. Then, upload the file to your account: Manually upload transactions into QuickBooks Online.

Please know that you can always drop by here if you need any help or further information with Venmo. I will be happy to assist you further. Have a wonderful day!

I'm also having the same issue. I haven't been able to sync Venmo with QB since September. It's incredibly frustrating and unacceptable. Please fix this!

I've tried reconnecting on both my laptop and the app with no success. I usually get error code 103 but today got error code 106.

Hi there, Pete.

Currently, we have an ongoing investigation about getting an error 106 after linking a Venmo account. Our Product Engineers are actively addressing this issue and are working hard to come up with a resolution as soon as possible.

 To be added to the list of affected users and receive updates, I suggest contacting our Customer Support Team. Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose Have us call you to connect with us.

I've included an article that'll help you check your financial records: Download the most recent bank and credit card transactions in QuickBooks Online (intuit.com).

We appreciate your patience throughout this process. If you have further concerns about linking your Venmo account, comment below. Take care and stay safe!

The QBO transactions page now says that Venmo won't work until 11/30. This is ridiculous. How can QBO not find engineers who can connect a major bank in under 3 weeks? I've been dead in the water for two weeks already because of this bug. Zero help from QBO tech service.

Looks like now they have taken Venmo completely offline until December 1. There is a message when you try to connect VENMO to Quickbooks that states it is under maintenance. 

I would bet it's a contract issue, not an engineering problem, unless, QB hires dogs, cats & 2 year olds as engineers.

It looks like this issue has been going on for years. Are there really no fixes?  This is a dealbreaker, Quickbooks! 

I'm having the exact same issue. I'll bet its an issue with Quickbooks and not Venmo. I changed my p/w in Venmo and made double sure that I had everything correct and the connection still did not work. 

That’s me as well. Venmo

is the main account my customers use to pay me and if quickbooks can’t fix this, then I don’t need to keep this service. So frustrating! Come on Quickbooks. Fix this asap! I’ve been waiting for over a month and I’m losing patience. 

This has been going on since September! There is definitely no transparency or honestly in regards to this issue from Ouickbooks. Really horrible customer service.