Shania_C
QuickBooks Team

Account management

Hi there, @mike142.

 

We understand how important it is for you to be able to connect with Venmo and download your transactions efficiently, but at this moment this is still under investigation (INV-93253).

 

We are working to determine the cause of this issue and will send you an update through email as soon as we get a solution.

 

You can contact our support team for them to be able to add you as one of the affected users and be notified via email.

 

Please see the steps below:

 

  1. Log in to your account.
  2. Click the? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose to Have us call you to connect with us.

 

Additionally, you can check out these articles to learn how to Set up bank rules to categorize online banking transactions in QuickBooks Online and Categorize online bank transactions in QuickBooks Online

 

Please don't hesitate to reach out if you have any other questions or concerns. Keep safe.