Hi, @userpetcare2701.
I understand your concern and the situation you're facing. It can be quite challenging when you receive conflicting information from different sources, such as Quickbooks and Venmo.
While our engineer is still working on the issue, we could use my colleague's (@GlinetteC) alternative way to get past this.
Please try accessing your bank's website and logging into your account from there. If you are able to successfully log in, kindly return to our product and update the account credentials accordingly.
If you can log in but continue to encounter the error, please let me know if you are using the correct instance of Venmo when attempting to add an account.
Here's how:
- After logging into your online banking website, copy the URL displayed at the top of the screen.
- Paste the URL into QuickBooks Online (QBO) on the Add Account screen.
- Additionally, please be aware that browser password managers sometimes store outdated passwords, which can result in an invalid login credential error (error 103). To avoid this, please manually enter the password and ensure that any password manager does not automatically fill in these fields.
If the issue persists, I suggest reaching out to our live support team. They can add your company to the list of affected users and provide you with updates on the progress of the resolution.
If the previous steps do not resolve the issue, you can manually import your Venmo transactions into QBO for the time being. Once imported, you can categorize them under the appropriate account within QBO.
I'd like to add this future article if you would like to know how to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online.
Please keep in mind that our forum page and this thread are both open for any additional questions or concerns. Take care always!
