Quickbooks is unable to verify the quickbooks server in Macos 15.3

Same exact issue with the same set-up here.... just began occuring this evening

Just wanted to add to my earlier post:

The company files open fine if opened just through the QB app. Through the Server it's a no go!

Have deleted the apps, Plists and other QB files from the Library. Re-installed the apps and the problem still persists.

Your dedication to proactively troubleshooting issues to ensure seamless access to the company file and resumption of business activities is greatly appreciated, Angel and Nick. To help resolve this situation swiftly, I will connect you with our Live Support team, who are well-prepared to tackle this problem. They will collect additional information and assist you through the subsequent steps.
 

Our support team possesses the necessary tools to uncover the root cause of the problem and can organize a screen-sharing session to significantly improve your QuickBooks navigation experience.
 

Here’s how to contact them:
 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Enter a question, keyword, or topic you need assistance with.
3. If you cannot find the answers you need, choose Contact Us to connect with an expert who can help.
    

Note: You must search for an article before the Contact Us option becomes available.

To guarantee a prompt response from our Live Support team, I suggest checking their optimal contact hours. This will allow you to connect with them at the most optimal time for immediate assistance.

Additionally, I also added an article to help you restore your accounting data should you encounter any issues with your computer, you can check out this article: Restore a Backup of Your Company File.

I understand how important it is for you to access your company file to get your business on track . If you have any questions  within QuickBooks, please don’t hesitate to share your comments or concerns below. We are committed to providing you with prompt and helpful responses to ensure you have the support you need.

Dear IrishA,

Thank you for your guidance.

Went through all the protocols to get to an expert. When clicking the last button to get into a chat, the system brings you to a browser window "public-consumer-chat" that ends with a message that something went wrong.

I have tried this last step more than a dozen times with no success. No working app, no working help. Pretty frustrating...

I cannot believe I am the only one with this problem with the app. Isn't there an "expert" that can just explain the solution through this post?

Instead of sending us to chat bots. Send out an update or fix.  

I appreciate you checking back with us, @Angel77877. 

Have you checked your firewall settings on the server computer? If not, let's go ahead and check the Mac OS firewall settings to make sure it's set to allow incoming connections. To do that, follow the steps below:

1.    Go to the Apple menu, then select System Preferences.
2.    Choose the Security & Privacy icon, then the Firewall button.
3.    Select the Firewall Options button. If it’s grayed out, click the lock icon to unlock it.
4.    Click Allow Incoming Connections.

You also need to verify if the sharing permissions are set correctly on the host computer. Here’s how:

1.    Go to the Apple menu and select System Preferences.
2.    Select the Sharing icon.
3.    Mark the File Sharing checkbox.
4.    Select + under the Shared Folders column and browse to the folder where the company is located, then select Add.
5.    Under the Users column, the permission should be set to Read and Write for Everyone or just the specific users who will be using QuickBooks.

For more details and other recommended solutions, check out this article: Troubleshoot multi-user issues for QuickBooks Desktop for Mac.

If you continue to have issues, you can use the link I'm including below to connect with our chat team directly:

• QuickBooks Desktop Mac Support

Please don't hesitate to let me know if you have any additional questions or concerns. Have a good one! 

Our office started having this same issue yesterday midday. No software updates were done during this time on any hardware or networking equipment. We have completed all of the recommended troubleshooting steps and the issue persists.

Dear Tori B,

Thank you for your suggestions. I went through those System Preferences and all were already set as per your recommendations.

For your information, the QB programs was working fine till yesterday. Nothing has been modified on the computer; why can QB Server stop working abruptly?

After a lengthy pursue to reach an Expert, I managed earlier today to only be informed that the problem is being worked on by the technical team. Not a very responsive Expert I must say.

Same problem here.

Exactly at that time when it failed at our end. Seems like programmed.

Makes you wonder what is the catch...

Ok started wondering if the Intuit let the certificates expire.

THAT IS EXACTLY WHAT THE BASTARDS DID.

Expired yesterday.

Certificate 

Not Valid After Monday, February 17, 2025 at 3:02:26 PM Eastern Standard Time

Talked to support on the phone. They are working on the issue, couldn't give a time frame for a fix.

Did some searching and found that in 2021 the certificate expired creating the same issue we are having today.

I told support that and they "noted" my comment.  Hopefully we will see an update tonight/tomorrow.

It is unethical for a company to deliberately let software usage expire when a customer has paid for a full year of usage. This is especially concerning since it is not the first time they have done this.

I appreciate your patience regarding this matter, Angel, DYPinc1, and PolyCube. Know that our team will help you resolve this issue concerning your company and QuickBooks Desktop for Mac server.

While we're unable to pinpoint the root cause within the Community thread, our technical support team is equipped to provide detailed insights and deliver an effective solution to your issue. They will be able to open your account in a private in place for account security purposes.

I acknowledge that some of you have already reached out to our phone representative, and I value the effort you've made. However, I recommend calling our QuickBooks Desktop for Mac support team again so they can give you details about the update and available fixes.

Here’s how:

1. Open this page: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.

2. Choose your product on the Which product is your question about dropdown arrow, then press the Continue button.

3. After that, click the Contact Us box and enter your concern. 

5. Enter you concern and click on the Continue and select the Have us call you on the next page.

6. Enter your First Name, Last Name, Email Address and Phone Number.

7. Finally, click the Get a Call option.

Please remember that our support hours depend on the product you have. For QBDT on Mac, you can contact our phone support Monday to Friday, 6 AM to 6 PM.

On the other hand, if you've encountered error codes while recovering your company file, see this page for more information: Get help with Error: Failed or Error: Restore Failed.

Accessing your business files is essential for getting back on course. Know that the Community representatives are here to assist you regarding your company file issue in QBDT for Mac. Your journey is important to us, and we will support you again.

Any word on this?

It would not surprise me that Intuit is up to their tricks trying to force us to the online version. Surely they had to have known about this and yet have done nothing to update the security certificate.

A new R7.1 update was just released addressing this issue.  Once you update both QuickBooks and the Server to the R7.1 Multi User will work.

Yes, after the "update" everything is back to normal.

I thought I was going crazy.  The R7.1 update fixed almost everything.  I have one user that works on the shared file from the same computer the QB server runs on.  They can only access the company file locally. Anyone else experience this and have a fix? thanks

What happens when they try to open the file through the server?  Is it giving any type of message?

I don't have anything showing under shared files.  I have re-installed the r7.1 version.  I can file -> open company and open it locally. The company file shows under shared for other workstations and they are able to open the company file and show as connected on the server ui.  It iss just this machine that has both server running and quickbooks user. I've had a known working user sign in on this mac to rule out a user account issue with same results.  A workaround is to keep the server on its own computer but I'd like to figure this out. thank you!