I appreciate your patience regarding this matter, Angel, DYPinc1, and PolyCube. Know that our team will help you resolve this issue concerning your company and QuickBooks Desktop for Mac server.

While we're unable to pinpoint the root cause within the Community thread, our technical support team is equipped to provide detailed insights and deliver an effective solution to your issue. They will be able to open your account in a private in place for account security purposes.

I acknowledge that some of you have already reached out to our phone representative, and I value the effort you've made. However, I recommend calling our QuickBooks Desktop for Mac support team again so they can give you details about the update and available fixes.

Here’s how:

1. Open this page: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.

2. Choose your product on the Which product is your question about dropdown arrow, then press the Continue button.

3. After that, click the Contact Us box and enter your concern. 

5. Enter you concern and click on the Continue and select the Have us call you on the next page.

6. Enter your First Name, Last Name, Email Address and Phone Number.

7. Finally, click the Get a Call option.

Please remember that our support hours depend on the product you have. For QBDT on Mac, you can contact our phone support Monday to Friday, 6 AM to 6 PM.

On the other hand, if you've encountered error codes while recovering your company file, see this page for more information: Get help with Error: Failed or Error: Restore Failed.

Accessing your business files is essential for getting back on course. Know that the Community representatives are here to assist you regarding your company file issue in QBDT for Mac. Your journey is important to us, and we will support you again.