Dear IrishA,

Thank you for your guidance.

Went through all the protocols to get to an expert. When clicking the last button to get into a chat, the system brings you to a browser window "public-consumer-chat" that ends with a message that something went wrong.

I have tried this last step more than a dozen times with no success. No working app, no working help. Pretty frustrating...

I cannot believe I am the only one with this problem with the app. Isn't there an "expert" that can just explain the solution through this post?