enter bills screen

Let's make sure that the bill function is working back again, Amanda.

I can also see the importance of sorting this out so you don't have to uncheck and recheck the bow when creating a bill. 

With this, you can use the QuickBooks Tool Hub to help us fix minor program or file issues that might have caused the amounts to not automatically populate. Here's how: 

1. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
2. Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Double-click the icon on your Windows desktop to open the tool hub.
5. Once opened, look for Program Problems, then select Quick Fix my Program.
6. Start QuickBooks Desktop and open your data file.

For more information about the QuickBooks Tool Hub and its features, you can refer to the article: Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub. 

After completing these steps, try creating a bill again to see if the amount automatically shows up in the expense line.

Additionally, I recommend checking out these articles for further guidance on managing bills in QuickBooks:

• Resolve Accounts Receivable and Accounts Payable Balances on a Cash Basis Balance sheet
• Void or Delete a Bill or Bill Payment Check

Visit us again in the forum and don't hesitate to ask questions if you need when paying your vendors. The QuickBooks team is always ready to jump in and offer our help anytime you need it. 

We have experienced the same error on our Enterprise 23.0 version of Quickbooks as well.  I ran the Quickbooks ToolHub as suggested, and it did not correct the problem.  The only solution seems to be checking and unchecking the "bill received" check box at the top of the bill screen each time.

I appreciate you taking the time to perform the troubleshooting steps provided by my colleague, @bstrickland1. It's commendable that you found a temporary solution to isolate the issue.

After reviewing our records, I discovered an ongoing investigation regarding the issue of the bill amount not being displayed on the Expenses line in QuickBooks Desktop (QBDT). Our software engineering team is actively working to determine the cause of this issue. Rest assured, we are taking all necessary measures to resolve it promptly.

In the meantime, I suggest a workaround: start by inputting your expenses or items at the bottom of the form before entering the vendor or amount due at the top. Additionally, disabling the Automatically remember account or transaction information feature in QuickBooks can help. Here's how:

1. In your QBDT file, go to the Edit menu, then select Preferences.
2. In the General tab, untick the Automatically remember account or transaction information.
    
   

While we cannot provide an exact timeframe for resolving this issue, I recommend contacting our Customer Care Team. They can add you to the list of affected users, ensuring you receive email updates on the progress. Here's how to get in touch with them:

1. In your QuickBooks Desktop (QBDT) file, go to Help, then select QuickBooks Help.
2. Select Contact Us.
3. Enter a brief description of your issue, then select Continue.
4. Sign in to your Intuit account select Continue, and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.
   
   

To know our support's availability hours, kindly visit: Contact QuickBooks Desktop support.
 

Furthermore, you may find it beneficial to refer to this article, which provides insights on how to efficiently handle your bills in QBDT using the bill tracker: Use the bill tracker to see your upcoming bills.
 

I appreciate your patience as we work diligently to find a permanent solution. If you need any further assistance or have any questions about QuickBooks, please feel free to inform me by leaving a comment below. I assure you that I will respond promptly and provide the necessary support whenever you need it.