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DHeraV
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I appreciate you taking the time to perform the troubleshooting steps provided by my colleague, @bstrickland1. It's commendable that you found a temporary solution to isolate the issue.


After reviewing our records, I discovered an ongoing investigation regarding the issue of the bill amount not being displayed on the Expenses line in QuickBooks Desktop (QBDT). Our software engineering team is actively working to determine the cause of this issue. Rest assured, we are taking all necessary measures to resolve it promptly.

 

In the meantime, I suggest a workaround: start by inputting your expenses or items at the bottom of the form before entering the vendor or amount due at the top. Additionally, disabling the Automatically remember account or transaction information feature in QuickBooks can help. Here's how:

 

  1. In your QBDT file, go to the Edit menu, then select Preferences.
  2. In the General tab, untick the Automatically remember account or transaction information.
     
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While we cannot provide an exact timeframe for resolving this issue, I recommend contacting our Customer Care Team. They can add you to the list of affected users, ensuring you receive email updates on the progress. Here's how to get in touch with them:

 

  1. In your QuickBooks Desktop (QBDT) file, go to Help, then select QuickBooks Help.
  2. Select Contact Us.
  3. Enter a brief description of your issue, then select Continue.
  4. Sign in to your Intuit account select Continue, and then Continue with my account.
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. Select to chat with us or Have us call you.

To know our support's availability hours, kindly visit: Contact QuickBooks Desktop support.
 

Furthermore, you may find it beneficial to refer to this article, which provides insights on how to efficiently handle your bills in QBDT using the bill tracker: Use the bill tracker to see your upcoming bills.
 

I appreciate your patience as we work diligently to find a permanent solution. If you need any further assistance or have any questions about QuickBooks, please feel free to inform me by leaving a comment below. I assure you that I will respond promptly and provide the necessary support whenever you need it.

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