Accessing finance charges

I forgot to mention in my original post that I have changed different terms for the invoices that should have finance charges to see if that would fix the issue but the results were the same.

I appreciate your effort in trying to resolve this issue, DJohn5845. Some factors could explain why the actual finance charge invoice for some of your customers shows a zero amount.

In QuickBooks, if you assess a finance charge on a specific date, but the invoices on that date are not yet due, the actual finance charge will not be calculated or shown. Only finance charges for customers with overdue invoices will be displayed.

Another possible reason is that the specific customer has been excluded from finance charges. If this is the case, any invoices related to that customer will not be included in the finance charge calculation.

If you have further questions, please don't hesitate to reply or create another post. We're here to help.

These customers that I am talking about have invoices that are extremely past due so they should be getting these charges.    

Is there a place I can check to see if any of these customers have been excluded from finance charges?

I appreciate you reaching out, @DJohn5845. The easiest way to see which customers will be charged is to go through the process of assessing finance charges.

1. Go to the Customers menu and select Assess Finance Charges.
2. In the window that appears, you will see a list of all customers with past-due invoices that are eligible for a finance charge.
3. The checkmark in the Assess column indicates which customers will be charged. If a customer is not selected, they will not be charged. You can add a checkmark or remove it from this list.

I want you to know that if you ever encounter any challenges or have questions while managing these transactions in QuickBooks Desktop, please don’t hesitate to reach out to us. We are committed to providing you with the support and guidance you need to navigate any issues successfully. Take care!

The customers I'm speaking of have significantly overdue invoices and so should be well within the time frame to access charges.  I have selected them from the access finance charge list and it will show an amount of the finance charge to be added.   When create the finance charge and go the invoices it will show a Finance charge invoice but it shows a $0.00 charge not the charge that was shown on the list when I was creating the charges.

Is there a place I can look to see if these customers have been excluded from charges?

Thank you for those additional details, DJohn5845.

There are two methods available if you want an invoice to be excluded from a customer balance when assessing finance charges. Option 1 is to create a job that's excluded from finance charges, and option 2 is to create a second Accounts Receivable that you can exclude from finance charges. When you go to the Customers menu then select Assess Finance Charge, you will have the option to select which A/R you want to use to assess finance charges. With that, you may want to check for a different accounts receivable account that has been used for exclusions.

The following article provides additional info about assessing finance charges.

If you're still unable to see the finance charges for these specific customers you may consider reaching out to a member of the QuickBooks Desktop Support Team. Agents have the ability to share your screen to take a closer look at what's going on and ultimately assist you with getting it resolved. This link offers details to get in touch with the team: Contact QuickBooks Desktop. 

Please don't hesitate to drop a comment below if you have any other questions. The Community always has your back!