Thank you for those additional details, DJohn5845.
There are two methods available if you want an invoice to be excluded from a customer balance when assessing finance charges. Option 1 is to create a job that's excluded from finance charges, and option 2 is to create a second Accounts Receivable that you can exclude from finance charges. When you go to the Customers menu then select Assess Finance Charge, you will have the option to select which A/R you want to use to assess finance charges. With that, you may want to check for a different accounts receivable account that has been used for exclusions.
The following article provides additional info about assessing finance charges.
If you're still unable to see the finance charges for these specific customers you may consider reaching out to a member of the QuickBooks Desktop Support Team. Agents have the ability to share your screen to take a closer look at what's going on and ultimately assist you with getting it resolved. This link offers details to get in touch with the team: Contact QuickBooks Desktop.
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