The customers I'm speaking of have significantly overdue invoices and so should be well within the time frame to access charges.  I have selected them from the access finance charge list and it will show an amount of the finance charge to be added.   When create the finance charge and go the invoices it will show a Finance charge invoice but it shows a $0.00 charge not the charge that was shown on the list when I was creating the charges.

Is there a place I can look to see if these customers have been excluded from charges?