Condensing

I see the importance of condensing your company file, and I appreciate the efforts you’ve made to resolve the issue to achieve a successful outcome, Brad.

Before we proceed, could you let us know if you encountered any specific error messages while attempting to condense your company file? Any additional information would be greatly appreciated and can help us provide a more accurate resolution to successfully condense your file.

Since you've already rebuilt your company file and the condensing process still isn't working, I recommend using the QuickBooks File Doctor to repair your file and attempting the condensing process again using the condense data utility.

To use the QuickBooks File Doctor, please  follow the steps outlined in this article: Fix company file and network issues with QuickBooks File Doctor.

If the condense process still fails after using the QuickBooks File Doctor, I suggest reaching out to our live experts. They have the necessary tools to identify the cause of the condensing issue and can guide you step-by-step to resolve it effectively.

To find out the best time to call, please check our Support Hours:

• Plus (Mac, Pro, Premier): Monday to Friday, 6 AM to 6 PM.
• Enterprise: Monday to Friday, 5 AM to 7 PM PT, Saturday to Sunday, 6 AM to 3 PM PT.

If you need any additional assistance or have further questions, please don’t hesitate to reach out to us.

I will try support. I have tried File Doctor already with no luck. No specific errors just says errors and cannot complete condensing. Run rebuild. 

@Bradjohnson 

You need to repair your company file first before condense it. You can contact @Fiat Lux - ASIA directly via email for assistance.

Any other suggestions.  Third-party services are very expensive.

We only trust them to condense our client's company files. How much is your budget?

I am getting this from support-

I'm afraid that only primary user can perform the condensing the company file, should be able to execute file operations like condensing without requiring the intervention of the Primary Admin from the Intuit subscription account.

I am the admin on the QB file needing help with condensing.

Please help 

Thank you for coming back to the Community, Brad.

Condensing a company file is a major operation in QuickBooks Desktop. It is an irreversible process that makes permanent changes to the company file. As a result, QuickBooks only allows the primary user to perform this action.

To ensure the success of the condensing of your company file, I recommend reaching out to your Intuit primary admin. With their authorized access, they can handle this process securely and efficiently.

If needed, you can request the primary admin to transfer the primary admin role to you so that you can manage the company file condensing process.

Let us know if you need further assistance.