I see the importance of condensing your company file, and I appreciate the efforts you’ve made to resolve the issue to achieve a successful outcome, Brad.
Before we proceed, could you let us know if you encountered any specific error messages while attempting to condense your company file? Any additional information would be greatly appreciated and can help us provide a more accurate resolution to successfully condense your file.
Since you've already rebuilt your company file and the condensing process still isn't working, I recommend using the QuickBooks File Doctor to repair your file and attempting the condensing process again using the condense data utility.
To use the QuickBooks File Doctor, please follow the steps outlined in this article: Fix company file and network issues with QuickBooks File Doctor.
If the condense process still fails after using the QuickBooks File Doctor, I suggest reaching out to our live experts. They have the necessary tools to identify the cause of the condensing issue and can guide you step-by-step to resolve it effectively.
To find out the best time to call, please check our Support Hours:
- Plus (Mac, Pro, Premier): Monday to Friday, 6 AM to 6 PM.
- Enterprise: Monday to Friday, 5 AM to 7 PM PT, Saturday to Sunday, 6 AM to 3 PM PT.
If you need any additional assistance or have further questions, please don’t hesitate to reach out to us.
