Is there an update on the GoCardless bug? The error has been present for over a month, QB is not providing adequate support. Waiting 5 days for a manager to email me.

usersupport5 · ‎September 05, 2024

GeorgiaC · ‎September 05, 2024

Hi usersupport5, thanks for posting on the Community

I'm sorry to see you've been experiencing issues with the GoCardless integration in QuickBooks.

From checking the investigation referenced on your case, I can see that this remains ongoing with our support team, who developed a potential fix for the issue on 27/08. This is currently in testing with impacted customers before we confirm it to be resolved.

Regarding the complaint, I can see your support case was closed on 22/08 due to no response. Once a case is closed, we're unable to receive any further emails.

If you would like to re-open a case with management, please reach out by referring to this article: How to get help with QuickBooks.

Thanks for reaching Intuit support. We'll be here if you have any further questions or require additional assistance.

usersupport5 · ‎September 06, 2024

>>Regarding the complaint, I can see your support case was closed on 22/08 due to no response. Once a case is closed, we're unable to receive any further emails.<<

That is not the case, I was sure to respond to every email.

Why hasn't the support manager phoned me as promised?

GeorgiaC · ‎September 06, 2024

Hi usersupport5, thanks for getting back in touch on the Community.

Please contact our support team so that we can take some account-specific information that will allow us to follow up on your complaint request. We look forward to hearing from you.

usersupport5 · ‎September 09, 2024

Thank you for your message but QB has my account-specific information (obviously) but never bothered to email or phone me as promised.

The level of support has become increasingly worse during the last two years and now I am forced to consider jumping ship to another software platform.

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Is there an update on the GoCardless bug? The error has been present for over a month, QB is not providing adequate support. Waiting 5 days for a manager to email me.