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Cluster
Level 1
posted
‎January 08, 2022 06:30 PM
last updated ‎January 07, 2022 11:30 PM

We did a stocktake on 4.7.21 in HIKEPOS, however the adj date showing in QBO is the start date of each respective inventory item, rather than adjust date of 4.7.21.

For eg. if item purchased 30.6.17, then adjust date is showing as 30.6.17 in QBO. If item purchased 11.11.20, then adjustment date showing as 11.11.20. Over 650 items affected. How do we fix?
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3 Comments 3
LieraMarie_A
QuickBooks Team
QuickBooks Team
‎January 08, 2022 08:29 PM

We did a stocktake on 4.7.21 in HIKEPOS, however the adj date showing in QBO is the start date of each respective inventory item, rather than adjust date of 4.7.21.

I'm here to make sure your inventory items will have the correct adjustment dates, @Cluster.

 

Are you getting the same issue across all reports? Issues like this can be a result of too much historical data stored in your browser. We can remove them in just a few easy steps. Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once logged in, connect your bank again. If it works, clear your browser's cache. This way, you can access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser. 

 

You also have the option to edit or delete inventory quantity adjustment. Feel free to check out these articles:

 

Visit us again if you need further assistance with tracking your inventories. We're always here to help.

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Cluster
Level 1
‎January 19, 2022 11:12 AM

We did a stocktake on 4.7.21 in HIKEPOS, however the adj date showing in QBO is the start date of each respective inventory item, rather than adjust date of 4.7.21.

Hi

Thanks for your quick response.  Unfortunately, your response did not resolve the problem.  I have been in touch with QBO Care and they have referred me back to the Third Party App provider.  Interestingly, the Third App provider (HikePos) advised me it was a known issue with Quickbooks and they were waiting on a fix from QBO.  Either way, the customer in the middle of this dispute is the one that is inconvenienced and left without a solution.  Not happy.

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IntuitAika
Intuit
Intuit
‎January 19, 2022 11:33 AM

We did a stocktake on 4.7.21 in HIKEPOS, however the adj date showing in QBO is the start date of each respective inventory item, rather than adjust date of 4.7.21.

Hi Cluster, thank you for reaching out to us and sorry to hear about your experience.

For issues with third party app integration, third party app needs to contact Intuit Developers to further investigate and ensure that the data synced is accurate. They can contact our Intuit Developers through this link: https://developer.intuit.com/app/developer/homepage. They will normally get a prompt to create an Intuit Developer Account and that's how they can get in touch with our Intuit Developers.

Thank you and feel free to message us back if you have any other questions.

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