Hi

Thanks for your quick response.  Unfortunately, your response did not resolve the problem.  I have been in touch with QBO Care and they have referred me back to the Third Party App provider.  Interestingly, the Third App provider (HikePos) advised me it was a known issue with Quickbooks and they were waiting on a fix from QBO.  Either way, the customer in the middle of this dispute is the one that is inconvenienced and left without a solution.  Not happy.