cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
usersimon
Level 1
posted
‎January 10, 2021 11:18 AM
last updated ‎January 10, 2021 11:18 AM

Why is there no support on this platform ?

 
Reply
1 Comment 1
MarsStephanieL
QuickBooks Team
QuickBooks Team
‎January 10, 2021 01:07 PM

Why is there no support on this platform ?

You can share your concerns here in the Community, @usersimon.

 

QuickBooks support is available through Chat or even posting here in the Community, like what you did now. If you're referring to get a live person assistance you can connect with one of our agents through your QuickBooks Online account. I'll show you the steps below:

 

  1. Log in to your QuickBooks Online account. 
  2. Click ? Help and enter "I need to speak to a human" in the text box.
  3. Input your concern and click I still need help.
  4. Select Contact us.
  5. Choose how you want to be assisted if it's either posting in the community or messaging.
  6. Follow the on-screen instructions. See screenshots for your additional reference.

 

Also, I'd recommend checking the support hours to get the best time for you to call at your convenience. Our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays. 

 

I've added this article just in case you have the "How to do I's" questions about QuickBooks: Self-Help Articles in QuickBooks Online.

 

You are always welcome to tag my name in the comment section about any concerns or questions you may have with QuickBooks. I'll be here to help. Take care.

Reply