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ahmed-secondprof
Level 1
posted
‎July 02, 2023 02:24 PM
last updated ‎July 02, 2023 2:24 PM

My Quickbooks app has data totally different than the data that I have on my Quickbooks online, it has more banks and more customers, and more transactions.

I deleted my data and started over in QuickBooks Online, and after I added the banks, customers, suppliers, and everything, I found that Quickbooks app has the data from the old company before I delete the data and the new data I have added to the new account.
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1 Comment 1
MadelynC
Moderator
Moderator
‎July 02, 2023 04:18 PM

My Quickbooks app has data totally different than the data that I have on my Quickbooks online, it has more banks and more customers, and more transactions.

I've got some troubleshooting steps to get your QuickBooks app to display updated lists and records, Ahmed.


Any information you add or task you do on the web version will sync simultaneously with your QuickBooks app.


Outdated apps and data issues are the most common reasons why the system contains old files (which have been deleted) along with the current. Thus, you’ll want to ensure your application isn’t corrupted and is up to date so all the newest information you have from the web sync correctly. 


Here are the steps to refresh your app data:

 

  1. Open your device settings.
  2. Select Apps (varies by device).
  3. Choose the QuickBooks app from the list, then select Storage.
  4. Click Clear data.


To update your app to the latest version, check out the following references below:

 


You can access this Support page if you need insights and tips to handle your transactions and lists in the app.


Reach back out whenever you have concerns about QuickBooks or additional questions about managing your company files. I’ll be right here to help further. Keep safe always!

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