We haven’t received OTPs from QB for months—can’t add users or reset passwords, putting our data at risk. Reported a month ago, no fix and QB’s gone silent. Anyone else?

Ammar SC · ‎November 10, 2025

For the past few months we are not receiving an OTP from QB on text or call. Because of this we are not able to add or delete new users or change our passwords putting our system and data more at risk. We have asked to receive the OTPs by email only but they have not agreed to this option. We have reported this issue to QB around a month ago and they have not been able to resolve the issue. Recently they have gone completely quite and are not responding back to our emails. Has anyone had a similar experience and if so how did you deal with it?

BonJulius_G

I understand how important it is for you to receive the OTP, as it is the only way to manage user access and protect your system and data, @Ammar SC.

Since this issue has already been reported, I recommend reaching out to our Live Support team for further updates. They can revisit the matter and work towards finding a resolution as quickly as possible.

Here’s how:

Click the Help (?) icon in the upper-right corner.
In the Help window, navigate to the Search tab and select "Contact Us" at the bottom.
Type your concern and click Continue.
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