For the past few months we are not receiving an OTP from QB on text or call. Because of this we are not able to add or delete new users or change our passwords putting our system and data more at risk. We have asked to receive the OTPs by email only but they have not agreed to this option. We have reported this issue to QB around a month ago and they have not been able to resolve the issue. Recently they have gone completely quite and are not responding back to our emails. Has anyone had a similar experience and if so how did you deal with it?