cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
Edwin Nizama
Level 1
posted
‎July 18, 2022 02:34 PM
last updated ‎July 18, 2022 2:34 PM

I can get into Quickbooks Time, but not Quickbooks Online.

I can get into Quickbooks Time, but not Quickbooks Online.

 

When I log in to my Quickbooks Online account I get the following message: "We couldn't find a Quickbooks Online or Quickbooks Online Accountant account for this email address." However, I can access Quickbooks Time normally.

 

I wrote to Quickbooks Time support, and they told me that my account appeared as associated with Quickbooks Online, but that I should solve it only with Quickbooks Online, but in Quickbooks Online they ask me for access to help me, which I cannot do.

Reply
1 Comment 1
MaryLandT
Moderator
Moderator
‎July 18, 2022 04:25 PM

I can get into Quickbooks Time, but not Quickbooks Online.

We've received similar about the message when logging into your QuickBooks Online account, Edwin Nizama.

 

I recommend contacting our QuickBooks Online Team so they can add your company to the case. That way, our Engineering Team will identify how many companies are affected by the issue.

 

You can contact them via our  Live Chat Support and connect to an expert.

 

I'm adding these links in case you need them while managing QuickBooks Time.

 

 

Stay in touch with me if you need anything else by commenting below. I'll be right here to answer your questions.

Reply