I can get into Quickbooks Time, but not Quickbooks Online.

When I log in to my Quickbooks Online account I get the following message: "We couldn't find a Quickbooks Online or Quickbooks Online Accountant account for this email address." However, I can access Quickbooks Time normally.

I wrote to Quickbooks Time support, and they told me that my account appeared as associated with Quickbooks Online, but that I should solve it only with Quickbooks Online, but in Quickbooks Online they ask me for access to help me, which I cannot do.