After calling QB customer support they told me i needed to be added to case.

Apparently there isn't anything I can do QB is actually broken.

Contact support tell the tech you need to be added to an open support case.

Give them number INV-0671.

And then wait for a resolution...

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-outlook-crashing-when-sending-i...

Here is a thread my boss made  on the subject.