This isn't the kind of experience we want to leave you with, @accounts249.

I'll make sure this gets sorted out. I understand you've already contacted our Customer Care Support. However, it's best to contact them again. Our support representatives can create a ticket for you and investigate further.

Here's how:

1. Go to Help.
2. In the Search tab, select Contact Us.
3. Enter a brief description of the issue, then tap Continue.
4. Click Chat.

This way, you'll get an email notification whenever a resolution update is available.

In the main time, you'll want to send an invoice to your customers manually.

I'm also adding this link in case you need help managing customer-related tasks. It has our general customer topics with articles: Topics about your customer's income and customers.

I'll be around if you have follow-up questions or concerns with invoices. Don't hesitate to reply. Take care and have a good one.