This isn't the kind of experience we want to leave you with, @accounts249.
I'll make sure this gets sorted out. I understand you've already contacted our Customer Care Support. However, it's best to contact them again. Our support representatives can create a ticket for you and investigate further.
Here's how:
- Go to Help.
- In the Search tab, select Contact Us.
- Enter a brief description of the issue, then tap Continue.
- Click Chat.
This way, you'll get an email notification whenever a resolution update is available.
In the main time, you'll want to send an invoice to your customers manually.
I'm also adding this link in case you need help managing customer-related tasks. It has our general customer topics with articles: Topics about your customer's income and customers.
I'll be around if you have follow-up questions or concerns with invoices. Don't hesitate to reply. Take care and have a good one.
