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Buy nowGood Morning Helen,
Thank you for reaching out to the Community and providing those screenshots. To protect your information, I went ahead and deleted your first screenshot, but I was able to see your updates. I want to believe that your Critical Fixes (ULIP) didn't install. But no worries, this can be done by following the steps below:
That should help! However, if the issues continue, let's repair QuickBooks Desktop. I am leaving this resourceful article to assist with this!
Please let me know if you were able to get through with the update! I will be here if you need additional assistance. Take care for now.