Hey Diane,

Thanks for letting us know about this. I have one last troubleshooting before we report this to our technical support.

You can manually install the update patch outside QuickBooks and see if it makes a difference. See these steps:

1. Go to the Downloads & Updates page.
2. Choose US for the country.
3. Below the survey, click on the standard setup link.
   
4. On the next page, enter your QuickBooks version to update then press Search.
   
5. To download the patch, click the link for Get the latest updates.
6. At the bottom once the patch is downloaded completely, wait until it launches automatically. You can also double-click on it to apply the update. See this sample screenshot:
   

If the same problem happens, we highly recommend contacting our Support Team to help check on this for you. To get our support, follow the steps below:

1. On your QuickBooks company file, click the Help menu.
2. Tap the QuickBooks Desktop Help option.
3. Press Contact us on the pop-up box.
   
4. Click on the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search, then scroll down to get your contact options.

I'm also adding this article about our contact options and support availability for your reference: Contact QuickBooks Desktop support

Please visit us again if there are other concerns about this 1099-NEC topic or QuickBooks tasks you need help with. I'll be more than happy to help you out. All the best!