This is not the impression we want you to experience when connecting PayPal, schmitthoran.
I've checked our records and there's no reported case where a customer encounter an error when connecting PayPal to QuickBooks Online (QBO). If you are trying to connect PayPal Cashback Mastercard, we can request support regarding this one. However, PayPal still decides if they want to provide feeds for PayPal Cashback Mastercard to QBO.
However, you can always request support regarding the PayPal Cashback Mastercard service. Here's how:
- Go to the Banking page, then click the Connect account or Link account button.
- Search for "PayPal Cashback."
- Scroll down, then click the Still can't find your bank? link.
- Enter the bank name and the exact link.
- Click Request.
Our Banking team will check with PayPal to work on this service. Alternatively, we can manually import your PayPal Cashback transactions into QuickBooks Online. This article can help you with the process: Manually upload transactions into QuickBooks Online. To know more about PayPal's supported services for the Bank Feeds feature, check out this article: Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds.
For additional reference, these resources cover all the information about connecting your bank to QBO. From there, you’ll find answers to frequently asked questions about PayPal.
Please fill me in if there's anything else I can do to help you manage your bank transactions. You can click the reply button below to add your response. Keep safe always!
