I have been having this problem since last year as well, it was working fine and now it isn't, same client no changes. 

This is completely ridiculous.  I have been using QB since 1998 and I can tell you that support and program upgrades use to be fantastic.  I  have also been in the ProAdvisor program for over 20 years, and

we barely even have decent support anymore - can't imagine what regular users have to deal with.  

The payments not matching is completely inexcusable - we pay for the service, MAKE IT WORK.  All these work arounds are just a pitiful excuse for not investing the resources to fix it. 

I CANNOT recommend payment services to my clients because they don't work properly.  Asking us to perform multiple steps to fix a software issue is unacceptable.