I have been having this problem since last year as well, it was working fine and now it isn't, same client no changes.
This is completely ridiculous. I have been using QB since 1998 and I can tell you that support and program upgrades use to be fantastic. I have also been in the ProAdvisor program for over 20 years, and
we barely even have decent support anymore - can't imagine what regular users have to deal with.
The payments not matching is completely inexcusable - we pay for the service, MAKE IT WORK. All these work arounds are just a pitiful excuse for not investing the resources to fix it.
I CANNOT recommend payment services to my clients because they don't work properly. Asking us to perform multiple steps to fix a software issue is unacceptable.
