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I can see the urgency of getting this issue resolved, tonnye.
At this point, I still recommend contacting Melio's Customer Service for further assistance. They’ll be able to trace the status of the payments and assist in resolving the issue. You can use the Start a chat option for real-time assistance.
Here’s how:
- In the bill payment screen, tap Help to display the Frequently asked questions window.
- From there, click the green bubble icon (Start a chat).
As always, feel free to read these articles to learn more about processing bills and bill payments in QuickBooks Online:
Keep me posted if you still have questions or concerns about handling Melio's payment in QuickBooks. I'm always here to help. Have a great day!