LeizylM
QuickBooks Team

Payments

I can see the urgency of getting this issue resolved, tonnye.

 

At this point, I still recommend contacting Melio's Customer Service for further assistance. They’ll be able to trace the status of the payments and assist in resolving the issue. You can use the Start a chat option for real-time assistance.


Here’s how:

 

  1. In the bill payment screen, tap Help to display the Frequently asked questions window.
  2. From there, click the green bubble icon (Start a chat).

As always, feel free to read these articles to learn more about processing bills and bill payments in QuickBooks Online:

 

 

Keep me posted if you still have questions or concerns about handling Melio's payment in QuickBooks. I'm always here to help. Have a great day!