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ASBGS
Level 3

Customer's balance still show negative, after issuing a refund to the customer credit card.

I refunded an invoice in the amount of $2,500 directly from the invoice page itself by hitting "more" and then "refund". This created a refund receipt and notified me that the amount will be refunded to the customer's credit card. However, in the customer's transaction list, I see the invoice, payment, and refund entry, leaving the total showing as negative $2,500 in the amount the refund was for. How do I resolve this negative amount in the customer's transaction list page? 

 

I can not issue a refund check because the refund was done through the customer's credit card. The refund took place 30 minutes after the customer's card was run. 

 

Please advise. 

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