I refunded an invoice in the amount of $2,500 directly from the invoice page itself by hitting "more" and then "refund". This created a refund receipt and notified me that the amount will be refunded to the customer's credit card. However, in the customer's transaction list, I see the invoice, payment, and refund entry, leaving the total showing as negative $2,500 in the amount the refund was for. How do I resolve this negative amount in the customer's transaction list page?
I can not issue a refund check because the refund was done through the customer's credit card. The refund took place 30 minutes after the customer's card was run.
Please advise.
