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Buy nowThis isn't the experience we want you to have, RobHere and Nick96.
I see the value of downloading and documenting the merchant deposit process in QuickBooks Payments. As I've checked, all of the investigations posted on this thread are closed and resolved.
I suggest contacting our QuickBooks Payments Support again. They'll be able to pull up your account and submit a new ticket for investigation. You can use this link to reach them: QuickBooks Payments Support.
In the meantime, you can consider manually recording the QuickBooks Payment deposit. Please enter the information based on your bank statement.
Here's how:
For more details, you can read this article: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.
I'm also adding this resource if you want to manually record invoice payments for future reference: Record an invoice payment.
If you need anything else, please let us know. The Community and I will always be here to help.