This isn't the experience we want you to have, RobHere and Nick96.
I see the value of downloading and documenting the merchant deposit process in QuickBooks Payments. As I've checked, all of the investigations posted on this thread are closed and resolved.
I suggest contacting our QuickBooks Payments Support again. They'll be able to pull up your account and submit a new ticket for investigation. You can use this link to reach them: QuickBooks Payments Support.
In the meantime, you can consider manually recording the QuickBooks Payment deposit. Please enter the information based on your bank statement.
Here's how:
- Go to the Banking menu, then select Record Merchant Service Deposits.
- Click the Add payments to record tab.
- Hit the small arrow icon ▼ next to the first deposit on the list.
- Review the payments in QuickBooks.
- Choose Add payments in the Action column to add payments to the bank deposit.
- Compare the deposit total in QuickBooks with the deposit for that day on your bank statement.
- When everything matches, select Save and close. This groups the payments into a bank deposit and records them on your chart of accounts.
- Review each bank deposit on the list.
- When you've added all the payments in QuickBooks to a bank deposit, hit Record deposit.
For more details, you can read this article: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.
I'm also adding this resource if you want to manually record invoice payments for future reference: Record an invoice payment.
If you need anything else, please let us know. The Community and I will always be here to help.
