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Replying to:
Neal S
Level 2

Rejected ACH / New Invoice 'Returned'

I followed the QB instructions in support on how to 'Handle a Rejected or Failed Bank Transfer Payment'.  Step 3 has me create a new invoice that supposedly will help keep track of everything.  Then Step 4 has me move the rejected payment to this new invoice.  All looks good until I look at my list of invoices and it shows the new invoice with a red 'Returned' status.  Done this carefully with two invoices over the last couple months and both are the same way.  Every time I open QB it flags it and tells me that these need attention.  Anyone have advice?  Very frustrating.  Thanks in advance. 

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