Good afternoon, @Gulraiz. 

Thanks for joining in on this thread. It's great to see someone new in the Community. 

Since you're unsure of the last steps and you're getting an error message, I recommend contacting our Customer Support Team. They'll be able to review your account on the back end and see why this is occurring. Here's how: 

1. Go to the Help (Question mark) icon. 
2. Click the Contact Us button. 
3. Give a brief description of the issue and hit Let's Talk. 
4. Scroll down and choose to Get a callback. 

It's that easy. 

Let me know how it goes and if you have any other concerns about your account. I'm only a post away if you need me. Have a splendid Monday!