@LieraMarie_A 

Enabling the ACH E-invoice option is not the issue, and contacting the payments support team has not worked. Can you or someone at Intuit answer any of these simple questions?

• Is this a known issue?
• Is it being addressed?
• Is there a temporary workaround?

Please DO NOT respond with:

• Directions to update or upgrade QuickBooks
• Directions to accept payments outside of QuickBooks for Mac (that is not the issue)
• Links to contact the payments team, chat support, etc. (tried all and wasted hours)
• Anything that implies that it is user error 
• Anything that shows you have not read the customer posts on this thread to fully understand the issue/bug