Well, it's now December and this is still not fixed/addressed/clearly documented/improved.  I just spent 10 UNHELPFUL minutes on a support chat with an agent who told me that I needed to  "set the PDF reader properly".  Clearly this is not a solution to anything and a useless statement.  At minimum this has been a known problem since February and the chat agents should be able to identify it and not just pass the buck to MY IT guy.  Terribly disappointed.