Well, it's now December and this is still not fixed/addressed/clearly documented/improved. I just spent 10 UNHELPFUL minutes on a support chat with an agent who told me that I needed to "set the PDF reader properly". Clearly this is not a solution to anything and a useless statement. At minimum this has been a known problem since February and the chat agents should be able to identify it and not just pass the buck to MY IT guy. Terribly disappointed.
