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Replying to:
CharleneMaeF
QuickBooks Team

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Thanks for joining us here, hlhart. Welcome to the Community.

 

I recommend contacting our QuickBooks Support Team. This way, they'll be able to further investigate why the entries are missing after upgrading to QuickBooks Enterprise 2021.

 

Here's how:

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.

 

Additionally, I've added an article that'll help you learn more about the new and improved features in QuickBooks Desktop 2021 that suits your business needs: What’s new in QuickBooks Desktop 2021.

 

I want to ensure everything is taken care of, so if you have other concerns or questions, please let me know to help you.

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